iNFIELD™ is a prepackaged field service application for enterprise customers. iNFIELD™ automates and streamlines the manual processes and centralizes the disparate applications associated with service lifecycle management. It's a proven solution that eliminates the costs and inefficiencies of a tactical, paper-based operation and provides standardized best practices to support key business improvement initiatives, fast deployment, and fast ROI.

The software proactively addresses and optimizes every element of field service including customer contact, scheduling and dispatching, mobile workforce management, work order management, service contract and warranty administration, parts and labor tracking, billing and payroll, resource planning, and metrics.

iNFIELD™ also easily integrates into existing business environments to create a cost effective, high-impact solution that maximizes the value and benefits of your legacy business systems and offers immediate bottom-line results.

iNFIELD™ is powered by a proven set of vertically rich industry-specific business processes, industry-standard XML Web services, Microsoft .NET, and C2E patent-pending technology that solve the challenges that have limited other field force applications currently on the market. This means that all critical information is always ready for instant use at all times in the field, including all necessary process and enterprise information.

iNFIELD™ is built from the ground up using industry-best practices and procedures that your service personnel will already understand. Because we know what's needed in the field and how a mobile solution should work including the needs and steps required to successfully complete most field service tasks, C2E products can be used 'out-of-the-box' to accelerate productivity and deployed quickly. One of the benefits of this is that your field service force will require virtually no training to be productive immediately.

Field service personnel can use C2E iNFIELD™ to automate service responsibilities such as creating work orders, scheduling appointments, preparing for service calls, retrieving and updating spare parts inventories, gathering customer information, and taking electronic signatures; all while leveraging CRM, ERP, and other legacy information in the field.

iNFIELD™ provides the following powerful, bottom-line benefits for field operations and line and staff management:



By automatically assigning the right technician to the right job at the right time, the system improves dispatching efficiency and accuracy, reduces manual processes, minimizes travel time, and dramatically cuts fleet costs.



The system extends your corporate network to field technicians, giving them access to current work information without calling the dispatch center, while minimizing transaction time and boosting productivity.



Gain control of the day-to-day operations of technicians, installation, maintenance, and routine work functions, with online alarm and alert mechanisms, helping you proactively manage incidents before they become problems.



Service representatives are able to offer real-time appointments based on technician availability, ensuring adherence to Service Level Agreements (SLAs).



Accept payment for delivered goods and capture electronic signatures as proof of delivery.